Knowledge of Grafana, ELK, EFK, Prometheus, Kafka, and other relevant technologies

Knowledge of Mobile Money/ e-Wallet/ Prepaid recharge/ credit card payment solutions etc. Any support experience on these applications will be preferred.

Knowledge of  kubernative and micro microservices 

Knowledge of Oracle (PL/SQL & Admin), Postgres DB, JDK/ JRE, Linux (RHEL/OEL), Tomcat and/or other Web Application Servers

Ensuring proper categorization, update and closer of cases within defined SLA. 

Doing root cause analysis and creating 5 Why based RCA documents.

Make configuration changes or apply patches to meet customer requirements or resolve complaints.

Creating activity document/ MOPs for planned activities.

Good team player.

Strong written/verbal communication/ coordination skills. 

Positive and flexible attitude with readiness to work in 24x7 shifts. 

Excellent working familiarity with NMS tools like Nagios , Ticketing tools and MS Excel. 

A Self starter – must be productive with minimal direction.

Ability to work in a fast-paced, technical, cross-functional environment