Role Overview

We are seeking an accomplished and strategic Head of Engineering & Delivery to lead the development and deployment of our SaaS product offerings. This role encompasses end-to-end ownership of engineering, delivery, and professional services for the product, including P&L responsibility. The successful candidate will ensure seamless collaboration across decentralized teams, including central support, project management, and testing teams, while driving innovation, operational excellence, and customer satisfaction.

Key Responsibilities

Engineering Leadership

• Drive the technical vision and roadmap, ensuring the development of scalable, reliable, and innovative solutions for both cloud-based (Azure/AWS) and on-premise deployments.
• Oversee and guide teams working with React based front end and Node.js-based backends technologies.
• Promote best practices in DevOps, CI/CD, automated testing, and cloud-native architecture for high availability and scalability.

Delivery Management

• Own the P&L of professional services delivery, ensuring profitability and efficiency.
• Develop and execute robust delivery frameworks, ensuring decentralized teams operate cohesively.
• Collaborate with central support, project management, and testing teams to streamline delivery processes.
• Oversee implementation projects for clients, ensuring timely and high-quality outcomes.
• Establish metrics and KPIs to track delivery performance and customer satisfaction.

Collaboration & Stakeholder Management

• Serve as the primary liaison between engineering, central support teams, and decentralized project management and testing teams.
• Partner with sales and customer success teams to align product delivery with client expectations.
• Coordinate with product management to prioritize and execute on feature roadmaps aligned with customer and market needs.

P&L Responsibility

• Manage budgets, resource allocation, and cost optimization strategies for professional services delivery.
• Identify and mitigate risks to ensure project profitability and client satisfaction.
• Drive continuous improvement initiatives to enhance delivery efficiency and quality.

Leadership & Talent Development

• Build and lead a high-performing team of engineers, project managers, and delivery professionals.
• Foster a culture of innovation, accountability, and professional growth.
• Mentor and develop leaders within the team to scale organizational capabilities.

Qualifications

• Experience: 12+ years in software engineering and professional services delivery, with 5+ years in a leadership role overseeing engineering and P&L.
• Technical Expertise: Proven expertise in Java, Node.js, React, and cloud-native architectures (AWS preferred).
• Delivery Expertise: Strong experience in professional services delivery, project management, and decentralized team operations.
• Financial Acumen: Experience managing P&L, resource optimization, and cost management for service delivery.
• Collaboration Skills: Demonstrated ability to work with cross-functional teams and drive alignment across distributed units.

Preferred Technical Skills

• Proficiency in MERN stack (MongoDB, Express.js, React, Node.js).
• Strong expertise in Java-based backends, including microservices architecture and performance optimization.
• Advanced skills in React for frontend development, including state management libraries like Redux and responsive UI/UX design.
• Familiarity with RESTful and GraphQL APIs, API design principles, and integrations.
• Hands-on experience with SQL and NoSQL databases, including PostgreSQL, MySQL, and MongoDB.
• Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and cloud infrastructure management (Azure/AWS preferred).
• Knowledge of deployment and monitoring tools for ensuring high-availability systems.
• Expertise in modern frontend frameworks and libraries like React and Next.js, along with tooling like Webpack and Babel.
• Knowledge of accessibility standards and frontend performance optimization.
• Proven ability to design scalable, fault-tolerant systems with performance optimization.
• Familiarity with distributed systems and asynchronous programming patterns.
• Experience implementing security best practices across the software development lifecycle (SDLC).
• Knowledge of compliance standards such as GDPR, SOC2, and ISO27001.
• Ability to work cross-functionally and collaborate with technical and non-technical teams.
• Strong focus on code quality, peer reviews, and fostering a culture of engineering excellence.