Hey Guys, I have an opening to share with you.

Role Summary:

As an IT Engineer, you will play a pivotal role in providing technical support to our internal members and ensuring the smooth operation of our IT environment. You will work under the guidance of IT Manager to resolve technical issues, help end-users, and contribute to the overall success of our IT support team

Mandatory Skill Sets/Expertise:

1. 1-2 years’ experience in IT Support or a related role
2. Strong knowledge of Windows and/or Mac operating systems
3. Proficiency in troubleshooting hardware and software issues
4. Familiarity with network configurations and protocols
5. Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) is a plus
6. Willingness to learn and adapt to new technologies and methodologies
7. Strong problem-solving and analytical skills Key Attributes
8. Good communication and customer service skills
9. Adaptability and willingness to learn new technologies
10. Detail-oriented and committed to delivering high-quality solutions
11. Ability to collaborate effectively in a team environment

Key Responsibilities:-

1. Provide first-level technical support to end-users, both remotely and on-site
2. Assist with the installation, configuration, and maintenance of hardware and software
3. Troubleshoot and resolve hardware/software issues in a timely manner
4. Monitor and respond to IT service requests and incidents
5. Maintain accurate and up-to-date records of Assets, support requests, incidents, and resolutions
6. Assist with user account management and access control
7. Ensure IT security and compliance measures are adhered to
8. Participate in IT projects, such as system upgrades and deployments
9. Assist in creating and updating IT documentation and knowledge base articles
10. Stay up to date with the latest technology trends and best practice

If this is interesting for you then please share your resume while applying. Also, please feel free to reach out in case of any queries.

Thanks,

Himanshu Chandankhede