Website: https://www.provana.com/

Required Skills: Proficiency in processing Documentation and creation of SOPs, Strong in Client-facing, Experience in End-to-End transition & Knowledge Transfer, Excellent verbal and written communication skills

Role:

We are seeking a detail-oriented Senior Resource who will be responsible for client-facing tasks, including the planning, organizing, and transitioning of key business processes. The role involves close collaboration with clients, internal stakeholders, and cross-functional teams to ensure seamless knowledge transfer, documentation, and process readiness.

Responsibilities: 

• Plan, organize, and execute the transition of critical business processes from the client to internal teams.
• Liaise with clients and internal departments to ensure that all system and access requirements are in place for a smooth transition.
• Responsible for End-to-End transition of Business.
• Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer.
• Develop and maintain detailed transition plans. Ensure all activities adhere to the transition schedule.
• Capture the business process through video/Zoom conferences and document Standard Operating Procedures (SOPs) and Quality Control (QC) matrices.
• Identify and address any process exceptions or gaps with the client.
• Review the drafted SOPs with the client, incorporate feedback, and obtain final approval.
• Train the internal team on the transitioned processes to ensure operational efficiency.
• Conduct testing and job shadowing sessions to ensure that the team is fully trained and capable of handling the process.
• Evaluate the readiness of the operations team and successfully hand off the project to them for ongoing management.

Key Skills:

• Strong client-facing and stakeholder management abilities.
• Excellent verbal and written communication skills.
• Proficiency in processing documentation and creation of SOPs.
• Ability to coordinate cross-functional teams and manage timelines.
• Experience with virtual collaboration tools (e.g., Zoom, MS Teams).
• Candidate should have prior exposure to transition business.

Preferred Candidate Profile:

• Graduation in any stream is mandatory.
• Should be flexible with 24*7 shift.
• Should have 4+ Years of Exposure into end-to-end Transition.