Dear Professionals:

I have an exciting offer in my ServiceNow team.

Responsibilities

• Deep Functional and Technical knowledge on the Platform, experience in delivering medium to large scale implementations.
• Evaluate business needs and propose suitable solutions for Low Code development, perform due diligence to arrive at an optimal solution considering technical feasibility.
• Provide guidance and technical leads on Design & Solutioning, Compliant with Enterprise Architecture.
• Experience in maintaining CMDBs, Asset Management and other Asset/Configuration Management repositories in the Organization. Excellent understanding of Infrastructure configurations, CI classes and their relationships.
• Integration Capabilities with third party applications using REST APIs, SOAP; Knowledge on Integration Hub and Flow Designer for creating Integrations and automating processes.
• Perform ServiceNow Platform Upgrades; Identify and address performance bottlenecks in ServiceNow Instances.
• Possess Knowledge on IT Operations Management, configurations & ITOM offerings.
• Good knowledge of Event Management, Discovery, Service Mappings and Knowledge on HRSD will be a value add.
• Experience in Performance Analytics and reporting.
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Qualifications

• ServiceNow Platform Expertise includes its architecture, table structure and core functionalities, Configuring and customizing ServiceNow ITSM, ITOM, APM, CSM modules.
• Experience with knowledge management and using AI/ML based search and Automation Techniques.
• Hands on Experience with Flow Designers, REST APIs, P2P integrations with third party applications.
• Deep knowledge of scripting, strong technical understanding of ServiceNow framework and Architecture.
• Experience in version upgrades including Cloning, migration of data from instances.
• Experience/Understanding in key techs within ServiceNow like MID Server Administration, ACLs, ATFs, Performance Analytics.
• Create Technical documents & handbooks to present the application design, code & testing scripts.
• Experience with Agile SCRUM and SAFe methodologies preferred.
• Strong Understanding of Change & Release management & ITIL concepts.
• Preferably CSA, CAD certifications.

If this is interesting for you then please share your resume while applying. Also, please feel free to reach out in case of any queries.

Thanks,

Sivakumar Ponnath