Roles and Responsibilities

• Work with different units like Contact center, regional service teams, Operations, Risk, Marketing & Communications and Sales etc to ensure the Key accounts are in the center of the process in each of these unit efforts
• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
• Research key customer wants and needs & Suggest solutions that answer clients needs and wants
• Serve as contact point for key customers and internal teams
• Resolve customers' complaints in an effective and respectful way
• Gather, report and communicate customers' feedback on service, technology and product delivery
• Measure, track and analyze key account metrics. Weekly/Fortnightly/Monthly reviews with clients
• Create reports for upper management with challenges, learnings and suggested solutions
• Keep abreast with industry and market trends and best practices

Key Skills

• Previous working experience as Key Account Manager for 2 years
• Experience in sales and customer services will be an advantage
• Outstanding communication and interpersonal skills
• Aptitude in networking and building relationships
• Excellent time and project management skills
• Ability to prioritize and meet critical deadlines
• Problem-solving and negotiation aptitude
• A highly organized & responsive person who can multi-task with efficiency
• Exhibits a true passion for customers and for Customer Success
• Preferred from Financial Services Sector