Job Opportunity for Green Card Holders & US citizens

The incumbent will be responsible for creating engagement strategies for customers to develop/strengthen business relationships. The broad responsibilities include:

➢ Customer Onboarding • Progress monitoring from Client's perspective

• Ensuring Solution Adoption

• Ensuring effective response from company to Clients

➢ Customer Retention

• Measuring ROI (Return On Investment) + Value Addition

• Minimizing Client Escalations

• Monitoring Speed of Support

➢ Growth

• Identify New Opportunities with existing customers

• Enable Sales team in Up-selling

➢ Billing

• Tracking Billing Milestones

• Maintaining BAU (Business As Usual) /UEOB (UnExecuted Order Book)

➢ Brand Building

• Generate Client references

• Support Marketing in creating artifacts

QUALIFICATION / SKILLS REQUIRED

• The incumbent should be a Graduate in Technology/IT. MBA/Post-Graduate in management will be preferred. The incumbent should have 4 to 6 years of total experience with 2-3 years as customer Success manager. Must have:

➢ Understanding ofthe software product market dynamics and software development processes.

➢ Possess excellent relationship, communication and customer relationship management skills.

➢ Exhibit strong leadership qualitiesthrough quick decision-making and change management & strong analytical ability. ➢ Experience in Banking domain will be preferred

➢ Good experience in MS-Office and documentation skills.

➢ Willingness to travel for Short term/Long term within US and work as per project requirements.