Key Account Manager Responsibilities:

• Developing and sustaining solid relationships with key clients that bring in the most income for the company.

• Addressing and resolving key clients’ complaints.\

• Acting as the main point of contact between key clients and internal teams.

• Supervising the account teams assigned to each key client.

• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.

• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.

• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.

• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

Key Account Manager Requirements:

• Bachelor's degree in business administration, finance, sales, or related field.

• Proven experience in key account management.

• Proficient in all Microsoft Office applications as well as CRM software.

• The ability to build rapport with key clients.

• The ability to handle multiple client accounts.

• Strong negotiation and leadership skills.

• Exceptional customer service skills.

• Excellent communication skills.