Hey Guys, I have an opening to share with you.

Roles and Responsibilities

• Work as a Back-up and support RM to 2-3 Exclusive RMs and help in broadening Client Coverage of their mapped base

• Meet customers mapped to these RMs and enhance relationships to achieve higher balance deepening and product penetration

• Do Profiling of Mapped customers to attain complete knowledge of the base in terms of family, demographics& customer lifestyle and also product relationships with other banks

• Become a one point contact from mapped customers on their service requests/ issues - use the Service support system to put customer requests into the system and track for closure to increase customer satisfaction and retention.

• Monitor Daily account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity

• Help to Grow CASA Book by opening Exclusive Family Accounts of Primary customers and Grouping them together

• Use relationships with mapped customers to get quality references for new Exclusive accounts

• Upgrading customers maintaining high balances to Exclusive program to increase client engagement and loyalty and impact retention of wallet share

• Increase the Client stickiness and Product Penetration by cross-selling low complexity products like Health/ General Insurance, Card Upgrades, Lockers etc.

• Increase Client Engagement and CASA Balances by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc.

Required Candidate profile

• Excellent Communication skills

• Service Oriented with Knowledge of Banking Products will be a good advantage

If this is interesting for you then please share your resume while applying. Also, please feel free to reach out in case of any queries.

Thanks,

Suyash Sharma