About Us -

AlmaConnect is an alumni networking platform. We have been developing products and services for academic and corporate clients for 10 years. Our news-scanner product tracks over 300,000 media sources and uses Artificial Intelligence to go beyond a simple name search to pull out every news story featuring the prospects of an organisation. The technology is fully automated and works at scale to find accurate news on the entire list of prospects every day, so that nothing gets missed.

Job Description -

• Engage with customers in a dedicated and regular manner
• Understand and document customer’s needs, goals, and challenges.
• Educate and train customers on the best ways to use our products and its new features. Help them to follow data-driven approaches.
• Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn
• Conduct diagnostics and identify gaps in the customer’s product setup and processes. Evangelize and guide customers to implement improvements.
• Develop creative solutions in collaboration with technical experts in case the standard feature set is not sufficient to meet customer needs.
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Find new and creative ways to create “moments of wow” for our customers

Requirements -

• Experience with consulting or account management is a big plus.
• B to B account management experience is preferred.
• Exceptional communication skills, both written and verbal.
• Flexibility to work until 3 am IST to support US time-zone.
• You are able to communicate clearly and with empathy to become a trusted advisor for our clients.
• You can collaborate effectively with different internal teams (e.g., sales, marketing, product, support).
• You show business insight to understand the client’s needs while keeping a professional attitude.
• You combine an analytical mindset with a can-do attitude. You can identify root causes and develop adequate solutions quickly.

NOTE - To start with, location will be remote